Terms & Conditions

1. Agreement to Terms

By accessing and using the services of Great White Electrical ("Company," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Nature of Service - Booking, Scheduling & Service Delivery

Great White Electrical provides electrical services to customers in Perth and surrounding areas by booking, scheduling, coordinating attendance, and arranging for appropriately licensed electricians to carry out the electrical work.

2.1 What We Do

Great White Electrical provides the following services:

• Customer enquiries, booking, and scheduling
• Dispatch and coordination of attendance
• Initial consultation and requirement gathering
• Quoting (where possible) and communicating job requirements
• Arranging for a licensed electrician to attend and perform the work

2.2 What We Do NOT Do

Great White Electrical does NOT:

• Personally carry out electrical work unless performed by a licensed electrician
• Issue electrical compliance certificates in our own name
• Provide technical instructions that override the licensed electrician's professional judgement

2.3 Licensed Electricians and Subcontractors

Electrical work may be performed by licensed electricians engaged for the job, including independent licensed electrical contractors (subcontractors). Where subcontractors are used, they:

• Hold their own electrical licenses and qualifications
• Carry their own insurance and liability coverage
• Are responsible for the technical performance, testing, and certification of the electrical work they perform

2.4 Certification

Any required electrical certificates, test results, and compliance documentation are issued by the licensed electrician who performs and certifies the work (as applicable).

3. Quotes, Scope and Variations

3.1 Quotes

We may provide estimates or quotes based on the information you provide. Final pricing may require an on-site assessment by the licensed electrician.

3.2 Variations

If additional work is required, or the scope changes after the electrician attends site, we will communicate the variation to you. No additional chargeable work should proceed without your approval (except where urgent safety work is required to make the site safe).

3.3 No Guarantee of Availability

While we will do our best to schedule promptly (including for emergencies), availability depends on workload, location, and the nature of the job.

4. Booking and Scheduling

Service bookings can be made via phone, email, or through our website. We will confirm your booking and provide an estimated arrival time. While we strive to meet all scheduled appointments, times are approximate and may be subject to change due to:

• Previous job overruns
• Emergency call-outs
• Weather conditions
• Traffic or unforeseen circumstances

We will notify you as soon as possible if your appointment needs to be rescheduled.

5. Payment and Fees

5.1 Fees and Invoicing

We may charge a call-out fee, fixed-price service fees, and/or quoted amounts for electrical work. Where applicable, we will provide an invoice for work completed.

5.2 Payment Terms

Unless otherwise agreed in writing, payment is due upon completion of work. For larger projects, we may request a deposit or staged payments.

6. Cancellations and Rescheduling

6.1 Customer Cancellations

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a cancellation fee.

6.2 Company Cancellations

If we need to cancel or reschedule your appointment, we will provide as much notice as possible and work with you to find an alternative time.

7. No Warranties or Guarantees from Great White Electrical

7.1 Workmanship and Materials

To the extent permitted by law, workmanship warranties and manufacturer warranties apply as provided for the job. Warranty terms may differ depending on the work performed and materials supplied.

7.2 Certification Responsibility

Technical compliance, testing, and certification (where required) are the responsibility of the licensed electrician performing the work.

7.3 Follow-up and Remedial Work

If you have a concern about work completed, please contact us promptly. We will liaise with the licensed electrician who performed the work to assess and (where applicable) arrange remedial action.

8. Customer Responsibilities

As a customer, you agree to:

• Provide safe and reasonable access to work areas
• Disclose any known electrical issues or hazards
• Ensure pets are secured during service visits
• Provide accurate information about your property and electrical systems
• Obtain any necessary permits or approvals (where applicable)
• Inform us of any special requirements or concerns

9. Limitation of Liability

9.1 No Liability for Contractor Actions

Great White Electrical is NOT liable for:

• Any work performed (or not performed) by licensed electricians engaged for the job
• Quality, safety, or compliance issues with contractor work
• Damage to property caused by contractors
• Personal injury or death resulting from contractor work
• Financial losses due to contractor actions or inactions
• Contractor breaches of contract or agreements
• Contractor insolvency or business failure
• Disputes between customers and contractors

9.2 Contractor Insurance

Each contractor maintains their own insurance coverage. We recommend verifying that any contractor you engage has:

• Current public liability insurance
• Workers' compensation insurance (if applicable)
• Valid electrical licenses and certifications

9.3 Maximum Liability

To the maximum extent permitted by law, Great White Electrical's total liability to you for any claim arising from our services is limited to $100 AUD.

9.4 AS-IS Service

Our services are provided "AS-IS" without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Contractor Compliance

While we make reasonable efforts to arrange appropriately licensed electricians, Great White Electrical does not guarantee that contractors:

• Comply with Australian/New Zealand Wiring Rules (AS/NZS 3000)
• Follow Western Australian electrical safety regulations
• Adhere to Building Code of Australia (BCA) requirements
• Maintain current licenses and certifications
• Carry adequate insurance

It is your responsibility to verify contractor credentials before engaging their services.

11. Dispute Resolution

11.1 Disputes with Great White Electrical

If you have a complaint about our services, please contact us directly. We will make reasonable efforts to address your concerns.

11.2 Disputes with Contractors

For disputes regarding electrical work, pricing, quality, or any other matter related to a contractor's services, you must deal directly with the contractor. Great White Electrical cannot and will not mediate, arbitrate, or otherwise involve itself in disputes between customers and contractors.

For contractor-related disputes, you may:

• Contact the Department of Mines, Industry Regulation and Safety (DMIRS)
• Seek advice from Consumer Protection WA
• Engage mediation or legal services independently

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Great White Electrical and protected by Australian intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

13. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

14. Force Majeure

We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Government actions or restrictions
• Labor disputes
• Material shortages
• Pandemics or public health emergencies

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

16. Governing Law

These Terms and Conditions are governed by the laws of Western Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: